At Jewliu, customer satisfaction is important to us. We want every customer to enjoy a smooth and reliable shopping experience. This Refund Policy explains our return eligibility, return procedures, refund processing, and related conditions for purchases made through www.jewliu.com.

Please review this policy carefully before submitting a return or refund request.

1. 30-Day Return Policy

We offer a 30-day return policy.

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unused, and in their original condition.
• Products must not show signs of damage caused by improper use.
• Original packaging, tags, and accessories should be included where applicable.
• Customers must provide an order number or valid proof of purchase.
• Items must meet the return conditions described in this policy.

Items that do not meet these requirements may not be eligible for a return.

2. How to Request a Return

To request a return, please contact us at [email protected] within 30 days after receiving your order.

Please include the following information:

• Your order number.
• The email address used when placing the order.
• The product name or details.
• The reason for the return.
• Clear photographs if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions.

Please do not send any items back before receiving confirmation and return instructions from our team.

3. Return Conditions

To ensure a smooth return process, please observe the following conditions:

• Jewelry items must be returned in their original condition.
• Items must not have been worn, altered, or damaged after delivery.
• Original packaging and included accessories should be returned where applicable.
• All returns must be approved by our customer service team before shipment.

We reserve the right to decline returns that do not satisfy the applicable return requirements, subject to your statutory consumer rights.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer-Initiated Returns:

For returns due to personal preference, incorrect selection, or a change of mind, customers are generally responsible for the return shipping costs.

Returns Due to Our Error:

If you receive an incorrect, defective, or damaged item, please contact us. After reviewing the issue, Jewliu will provide an appropriate solution and cover reasonable return shipping costs where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours after delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the problem.
• Any relevant packaging or shipping information.

After reviewing your case, we may offer a replacement, refund, or another appropriate resolution.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items clearly marked as Final Sale or non-returnable.
• Personalized or customized jewelry.
• Items that have been worn, altered, or damaged by the customer.
• Products returned without required original components or packaging, where these are necessary for return eligibility.
• Items that are not in their original condition due to reasons not attributable to us.

These exclusions do not affect any mandatory return or refund rights provided by applicable consumer protection laws.

7. Exchanges

We do not guarantee direct exchanges for every product.

If you would like a different style, color, or other available option, you may request a return for an eligible item and place a new order separately.

For damaged, defective, or incorrect items, please contact our customer service team so we can review the situation and provide an appropriate solution.

8. Refund Processing

Once we receive your returned item, our team will inspect it and confirm whether it meets the return requirements.

If your return is approved, the refund will be issued to your original payment method within 7 business days after we receive the returned item.

Please note:

• Refund processing time begins after the returned item has been received and reviewed.
• Your bank, credit card company, or payment provider may require additional time to process the refund.
• Weekends, public holidays, and other financial processing factors may delay the time it takes for the refund to appear in your account.
• You will receive a notification when your refund has been processed.

9. Original Shipping Fees

Original shipping fees paid at checkout are generally non-refundable.

However, if a return is caused by an error on our part, such as an incorrect or defective item being delivered, we will review the circumstances and provide an appropriate resolution in accordance with applicable laws.

10. Return Address

Please contact our customer service team before sending any returned items.

Once your return request has been approved, we will provide the applicable return address and detailed shipping instructions.

Please do not automatically send returned products to our business address unless our customer service team has specifically confirmed that address for your return.

Include your order number or return authorization information inside the package to help us identify and process your return.

11. Contact Information

If you have questions about returns, refunds, exchanges, or damaged products, please contact us:

• Store Name: Jewliu
• Website: www.jewliu.com
• Email: [email protected]
• Phone: 8708537396
• Business Address: 22600 Detroit Rd, Westlake, OH 44145, United States

We appreciate your understanding and will do our best to make the return and refund process as clear and convenient as possible.