Jewliu (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.jewliu.com, browse our products, or make a purchase through our website.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Jewliu is an independently operated online retail store specializing in jewelry and accessories.

• Store Name: Jewliu
• Website: www.jewliu.com
• Email: [email protected]
• Phone: 8708537396
• Business Address: 22600 Detroit Rd, Westlake, OH 44145, United States

2. Information We Collect

We may collect information that you voluntarily provide, information generated through your use of our website, and information received from service providers.

Information You Provide:

• Full name
• Email address and phone number
• Billing and shipping addresses
• Order details and purchase history
• Customer service communications
• Return, refund, or exchange request information

Automatically Collected Information:

• IP address and approximate location
• Browser type and device information
• Operating system and time zone
• Pages and products viewed
• Website browsing and interaction activity
• Referral sources and advertising interactions
• Cookie identifiers and similar tracking information

3. How We Use Your Information

We may use your information for the following purposes:

• Order Processing: To confirm payments, process orders, arrange delivery, and provide order updates.
• Customer Support: To answer questions, handle complaints, and process return or refund requests.
• Website Improvement: To understand browsing behavior and improve website functionality and shopping experiences.
• Security and Fraud Prevention: To verify transactions, identify suspicious activities, and protect customers and our business.
• Marketing and Advertising: To send promotional communications where permitted and measure advertising performance.
• Legal Compliance: To comply with applicable laws, regulations, tax requirements, and legal obligations.

4. Third-Party Platforms and Service Providers

We may rely on third-party platforms and service providers to support our online store operations.

These providers may include:

• E-commerce and website hosting providers
• Payment processing companies
• Shipping and logistics providers
• Order fulfillment partners
• Customer service providers
• Analytics and website performance services
• Advertising and marketing service providers
• Fraud prevention and security providers

We may share the information necessary for these providers to perform their services. Their handling of personal information is subject to their own privacy policies and applicable laws.

We do not authorize service providers to use your personal information for purposes unrelated to the services they provide to us, except as permitted by law.

5. Payment Information

When you place an order, payment information is processed through third-party payment providers.

We do not intentionally store complete credit card or debit card numbers or security codes on our website.

Payment providers may independently collect and process payment details in accordance with their privacy and security policies.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve website functionality and understand visitor activity.

These technologies may be used for:

• Remembering shopping cart contents and preferences
• Maintaining website security
• Understanding website traffic and performance
• Analyzing product browsing activity
• Measuring advertising effectiveness
• Supporting marketing and remarketing activities

You can manage or disable cookies through your browser settings or available cookie preference tools.

Please note that disabling certain cookies may affect some website features, including shopping cart and checkout functionality.

7. Advertising and Tracking Technologies

We may work with third-party advertising and analytics providers to measure marketing performance and deliver relevant advertisements.

Depending on the tools actually integrated into our website, these providers may collect or receive information such as:

• IP address and device identifiers
• Browser and operating system information
• Pages and products viewed
• Add-to-cart and checkout activities
• Purchase and transaction events
• Advertising interactions and cookie identifiers

This information may be used to measure advertising conversions, analyze customer behavior, improve advertising campaigns, and create relevant advertising audiences.

Where applicable, we will provide appropriate cookie consent and privacy preference mechanisms before enabling non-essential tracking technologies.

8. How We Share Your Information

We do not sell your personal information in exchange for monetary compensation.

However, we may disclose or share information in the following circumstances:

• With payment providers to process transactions.
• With shipping and fulfillment partners to deliver orders.
• With website hosting and technical service providers to maintain our website.
• With analytics and advertising providers to measure website and marketing performance.
• With professional advisors, including legal and accounting professionals, when necessary.
• With government authorities or law enforcement when required by law.

Certain advertising and analytics activities may be considered sharing or targeted advertising under applicable privacy laws. You may have the right to opt out of such activities.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of targeted advertising or certain information-sharing activities.
• Unsubscribe from promotional emails.

To exercise your privacy rights, please contact us at [email protected].

We may need to verify your identity before processing certain requests.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide customer services.
• Maintain transaction and business records.
• Handle returns, refunds, and disputes.
• Comply with legal, tax, and regulatory obligations.
• Prevent fraud and protect our legitimate business interests.

When information is no longer necessary, we will take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account credentials and personal access information confidential.

12. International Visitors

Our business address is located in the United States. If you access our website from another country or region, your information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.

Such transfers will be handled in accordance with applicable data protection requirements.

13. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Parents or legal guardians who believe a child has provided personal information to us may contact us at [email protected].

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external resources.

We are not responsible for the privacy practices, security, or content of these external websites. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable laws.

Any revisions will be published on this page with an updated effective date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Store Name: Jewliu
• Website: www.jewliu.com
• Email: [email protected]
• Phone: 8708537396
• Business Address: 22600 Detroit Rd, Westlake, OH 44145, United States

Thank you for trusting Jewliu. We are committed to handling your personal information responsibly and providing a safe and reliable shopping experience.