Welcome to Jewliu.

These Terms of Service govern your access to and use of www.jewliu.com, including browsing our website, purchasing jewelry products, and using any services provided through our website.

Throughout these Terms, the words “we,” “us,” and “our” refer to Jewliu. The words “you” and “your” refer to customers, visitors, and other users of our website.

By accessing our website or placing an order, you agree to comply with these Terms and the policies referenced herein. If you do not agree with these Terms, please discontinue using our website.

1. Store Information

Jewliu is an independently operated online retail store specializing in jewelry and accessories.

Our contact information is as follows:

• Store Name: Jewliu
• Website: www.jewliu.com
• Email: [email protected]
• Phone: 8708537396
• Business Address: 22600 Detroit Rd, Westlake, OH 44145, United States

Our website may rely on third-party platforms and service providers to support website operations, payment processing, order management, and customer services.

2. Eligibility and Website Use

By using our website, you confirm that:

• You are legally permitted to enter into these Terms under applicable laws.
• You will provide accurate and complete information when placing orders.
• You will use our website only for lawful purposes.
• You will not interfere with the normal operation or security of our website.

You must not use our website for fraudulent, abusive, harmful, or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colors, materials, and other product information are accurate.

However, minor variations may occur due to:

• Screen and device display settings.
• Lighting conditions during photography.
• Differences between product images and actual viewing environments.
• Manufacturing and production variations.

Customers should carefully review product descriptions, specifications, and available options before placing an order.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Update or modify product listings.
• Limit the quantity of products available for purchase.
• Discontinue products when necessary.
• Correct product information or listing errors.

If an item becomes unavailable after an order is placed, we will make reasonable efforts to contact you and discuss available options, which may include cancellation or a refund.

5. Pricing and Currency

Unless otherwise stated, prices displayed on our website are listed in United States Dollars (USD).

The final amount payable may include:

• Product prices.
• Applicable shipping fees.
• Discounts or promotional offers.
• Applicable taxes or other charges.

Prices may change from time to time without prior notice.

If a pricing or technical error affects an order, we reserve the right to review the order and contact the customer before proceeding.

6. Orders and Order Acceptance

Placing an order through our website constitutes a purchase request.

An order confirmation email indicates that we have received your order but does not necessarily mean that the order has been fully accepted.

Order acceptance and fulfillment are subject to:

• Successful payment authorization.
• Product availability.
• Accurate billing and shipping information.
• Necessary security and fraud prevention checks.

We reserve the right to refuse or cancel an order in appropriate circumstances, including suspected fraudulent activity, incorrect pricing, payment issues, or unavailable products.

If an order is canceled after payment has been collected, any applicable refund will be issued to the original payment method.

7. Payment Terms

We accept the payment methods displayed during checkout.

Payments are processed through third-party payment providers and supported payment services.

All payments must be successfully authorized before an order can be processed or shipped.

You agree to provide valid and accurate payment information and authorize the applicable payment provider to process the transaction.

Jewliu does not intentionally store complete payment card numbers or security codes on its website.

8. Shipping and Delivery

All orders are processed and delivered according to our Shipping Policy.

Our general order processing time is 1–3 business days, and estimated shipping time is generally 7–15 business days, depending on the destination and delivery arrangements.

Delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier disruptions, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

9. Returns and Refunds

All returns and refunds are governed by our Refund Policy.

We generally accept eligible return requests within 30 days after the customer receives the order.

Customers must follow the return procedures and eligibility requirements described in our Refund Policy.

Approved refunds will generally be processed within 7 business days after we receive the returned item.

Nothing in these Terms is intended to limit mandatory consumer rights under applicable laws.

10. Customer Accounts

If our website allows you to create a customer account, you are responsible for maintaining the confidentiality of your account information.

You agree to:

• Provide accurate and current account details.
• Keep your login credentials secure.
• Notify us if you suspect unauthorized account activity.
• Accept responsibility for activities conducted through your account, to the extent permitted by applicable law.

We reserve the right to suspend or restrict accounts involved in suspicious, fraudulent, or unauthorized activities.

11. Personal Information and Privacy

Your use of our website and submission of personal information are subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information related to website visits, orders, payments, customer support, analytics, and advertising activities.

By using our website, you acknowledge that your information may be processed as described in our Privacy Policy and in accordance with applicable laws.

12. Children’s Use of the Website

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete such information.

13. Intellectual Property Rights

All content on www.jewliu.com, including but not limited to:

• Store name and logo.
• Product photographs and images.
• Product descriptions.
• Website text and graphics.
• Website design and layout.
• Marketing materials and other original content.

is owned by Jewliu or used under appropriate authorization, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without prior written permission.

14. Prohibited Activities

You agree not to use our website for any unlawful or unauthorized purpose.

Prohibited activities include:

• Providing false or misleading information.
• Attempting to commit fraud or engage in unauthorized transactions.
• Interfering with website security or functionality.
• Attempting unauthorized access to our systems.
• Uploading viruses, malicious code, or harmful software.
• Collecting customer information without authorization.
• Copying or misusing website content.
• Violating the rights of Jewliu or any third party.

We reserve the right to restrict access to users who engage in prohibited activities.

15. Third-Party Services and Links

Our website may use third-party platforms and service providers to support various business operations.

We may also provide links to third-party websites, payment services, logistics providers, or other external resources.

These third-party services operate independently and may be governed by their own terms, privacy policies, and service conditions.

Jewliu is not responsible for the independent content, policies, security, or practices of third-party websites or services, except where responsibility cannot legally be excluded.

16. Advertising and Marketing Tools

We may use third-party analytics, advertising, and marketing technologies to understand website performance, measure advertising results, and improve customer experiences.

Such technologies may collect information regarding website visits, product interactions, advertising activity, and purchase events, subject to our Privacy Policy and applicable consent requirements.

You may manage certain advertising and tracking preferences through available privacy settings and cookie preference tools.

17. Customer Reviews and Submissions

If you submit product reviews, comments, suggestions, photographs, or other content to our website, you confirm that:

• The submitted content is accurate to the best of your knowledge.
• You have the right to submit the content.
• The content does not violate any laws or third-party rights.
• The content is not fraudulent, misleading, defamatory, or harmful.

Where permitted by applicable law, you grant Jewliu a non-exclusive, royalty-free right to use, display, and reproduce submitted content for website operations, customer communication, and marketing purposes.

18. Disclaimer, Limitation of Liability, and Governing Law

We make reasonable efforts to maintain a reliable website and provide accurate product information. However, we do not guarantee that the website will always operate without interruption, errors, or technical issues.

To the maximum extent permitted by applicable law, Jewliu shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

These Terms shall be governed by the applicable laws of the State of Ohio, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Any disputes shall be handled in accordance with applicable laws and the jurisdiction of competent courts.

Changes to These Terms

We may update these Terms of Service from time to time. Revised terms will be published on this page with an updated date.

Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Contact Information

If you have any questions about these Terms of Service, please contact us:

• Store Name: Jewliu
• Website: www.jewliu.com
• Email: [email protected]
• Phone: 8708537396
• Business Address: 22600 Detroit Rd, Westlake, OH 44145, United States

Thank you for choosing Jewliu. We appreciate your trust and look forward to providing you with a pleasant shopping experience.