Thank you for shopping with Jewliu. We are committed to processing your orders carefully and delivering your jewelry products as efficiently as possible.

This Shipping Policy explains our order processing procedures, shipping arrangements, estimated delivery times, tracking information, and other shipping-related conditions for purchases made through www.jewliu.com.

1. Order Processing Time

All orders are generally processed within 1–3 business days after payment confirmation.

Please note:

• Order processing time is separate from shipping transit time.
• Orders are not processed on Sundays or applicable public holidays.
• During promotional events, holidays, or periods of high order volume, processing may take longer.
• If a significant processing delay occurs, we will make reasonable efforts to notify you by email.

2. Shipping Destinations

We ship to the destinations available for selection during checkout.

Shipping availability may vary depending on the destination, local delivery conditions, and logistics service coverage.

Before placing an order, please confirm that your shipping country or region is available in the checkout address options.

3. Estimated Delivery Time

Our estimated shipping and delivery time is generally 7–15 business days after an order has been processed and shipped, depending on the destination and shipping method.

The overall delivery period consists of:

• Order Processing Time: 1–3 business days.
• Estimated Shipping Time: 7–15 business days.

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier arrangements, customs procedures, and other external factors.

4. Shipping Costs

Available shipping methods and applicable shipping fees will be displayed during checkout.

Depending on current promotions and order conditions:

• Standard shipping fees may apply.
• Free shipping may be available for eligible orders.
• Additional delivery charges may apply to certain destinations or special shipping arrangements.

The final shipping cost, if applicable, will be displayed before you complete payment.

5. Order Confirmation

After successfully placing an order, you should receive an order confirmation email containing relevant order details.

Please review the information carefully, including:

• Order number.
• Purchased products.
• Billing information.
• Shipping address.
• Order total and payment status.

If you notice any errors, please contact us as soon as possible.

6. Shipment Tracking

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

Please note:

• Tracking information may take 24–72 hours to become available.
• Carrier tracking systems may not update immediately after shipment.
• Tracking updates may be delayed during weekends, holidays, or periods of high shipping volume.

You can use the tracking information provided to follow your package’s delivery progress.

7. Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Please ensure that the following details are correct:

• Full recipient name.
• Street address.
• Apartment, suite, or unit number, if applicable.
• City and state.
• ZIP or postal code.
• Country or region.
• Contact phone number and email address.

An incomplete or incorrect address may cause delivery delays, failed delivery attempts, or package returns.

8. Address Changes and Order Modifications

If you need to update your shipping address or modify an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to assist you.

However, once an order has entered processing, been packed, or been shipped, changes or cancellations may no longer be possible.

9. Customs Duties and Import Taxes

For international shipments, customs duties, import taxes, or other charges may apply depending on the destination country’s regulations.

Unless otherwise stated during checkout or required by applicable law, these additional charges are the responsibility of the customer.

Customs inspections and clearance procedures may also affect delivery times.

10. Delayed Shipments

Although we work with logistics providers to deliver orders efficiently, shipping delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions.
• Natural disasters.
• Customs inspections and clearance delays.
• Public holidays and peak shopping seasons.
• Transportation or carrier disruptions.
• Public health emergencies or other unexpected events.
• Remote delivery locations.
• Incorrect or incomplete shipping information.

We appreciate your patience when such circumstances affect delivery.

11. Lost, Missing, or Undelivered Packages

If your package appears to be lost, missing, or significantly delayed, please contact us with your order number and tracking information.

Before contacting us, we recommend checking:

• Whether the shipping address is correct.
• Your mailbox, front door, porch, or designated delivery area.
• Whether a family member, neighbor, or building staff member received the package.
• The latest tracking updates provided by the carrier.

We will review the available information and work with the relevant logistics provider to determine the next appropriate steps.

If a package is confirmed lost during transit, we will review the circumstances and provide an appropriate resolution, which may include a replacement or refund where applicable.

12. Delivered but Not Received

If the tracking information shows that your package has been delivered but you have not received it, please contact us promptly.

We recommend checking nearby delivery locations and contacting the local carrier if necessary.

We will assist in reviewing the delivery information and identifying the appropriate next steps.

13. Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours after delivery.

Please provide your order number and clear photographs of the issue.

We will review your request and provide an appropriate solution in accordance with our Refund Policy.

14. Failed Delivery and Returned Packages

Packages may be returned to the sender due to incorrect addresses, unsuccessful delivery attempts, refusal of delivery, or other delivery-related issues.

If this happens, please contact us to discuss the available options.

Additional shipping costs may apply if reshipment is necessary due to incorrect information supplied by the customer or delivery failure not caused by us.

15. Contact Information

For questions regarding shipping, delivery, tracking, or order status, please contact us:

• Store Name: Jewliu
• Website: www.jewliu.com
• Email: [email protected]
• Phone: 8708537396
• Business Address: 22600 Detroit Rd, Westlake, OH 44145, United States

Thank you for choosing Jewliu. We appreciate your patience and understanding and will continue working to provide a reliable delivery experience.